Terms & Conditions
1. Check-In and Boarding
Passengers must check in no later than 30 minutes before departure. Check-in opens 1 hour
before departure and closes strictly 30 minutes before.
Late arrivals after check-in closes will be refused boarding without refund.
Departures from Lembongan, Gili Meno, and Gili Air will depart 30 minutes earlier due to
shuttle transfers. Passengers are responsible for verifying local departure times.
Passengers must check in no later than 30 minutes before departure. Check-in opens 1 hour
before departure and closes strictly 30 minutes before.
Late arrivals after check-in closes will be refused boarding without refund.
Departures from Lembongan, Gili Meno, and Gili Air will depart 30 minutes earlier due to
shuttle transfers. Passengers are responsible for verifying local departure times.
2. Cancellation & Refund Policy
Cancellation requests must be made in writing (email or official message).
More than 7 days (168 hours) before departure: Full refund of ticket price.
7 days to 2 days (168 hours to 48 hours) before departure: 50% refund of ticket price.
Less than 48 hours before departure: No refund of ticket price.
No-show: No refund.
Any bank fees related to refunds are the passenger’s responsibility.
Refunds will be processed to the original payment method within 3 to 4 business weeks,
depending on bank.
3. Chargebacks
By purchasing a ticket, the passenger agrees that once services (boat and/or shuttle) have
been provided, they waive the right to initiate any chargeback, payment reversal, or dispute
through their bank or card provider for any reason.
4. Rescheduling
Rescheduling is permitted based on seat availability, and must be requested at least 2 days
prior to departure.
5. Luggage Policy
Each passenger may bring a maximum of 2 pieces of luggage, with a total combined weight
not exceeding 25 kg.
Excess luggage may be refused or incur additional charges.
Ekajaya Fast Ferry reserves the right to inspect all luggage and to refuse carriage of items
that could endanger the vessel, crew, or other passengers, including but not limited to
explosives, volatile chemicals, corrosives, ignitable substances, or offensive items.
Ekajaya Fast Ferry accepts no responsibility for loss or damage to luggage during transit,
including the content inside the luggage.
6. Cancellation & Delays by Ekajaya Fast Ferry
Ekajaya Fast Ferry reserves the right to cancel, delay, or reschedule departures without
liability due to operational requirements, weather conditions, technical issues, safety
concerns, or by instruction of the Indonesian Government and/or Harbour Master.
Ekajaya Fast Ferry will not be liable for any costs or losses resulting from cancellations or
delays, including but not limited to accommodation, connecting flights, or alternative travel
arrangements. These costs shall be solely the passenger’s responsibility.
Passengers are advised to allow at least 24 hours buffer before any onward travel plans
In the event of a ticket or booking cancelled by the passenger, Ekajaya Fast Ferry reserves the
right to charge cancellation fees.
7. Health & Safety
Travel with Ekajaya Fast Ferry is not recommended for pregnant women, passengers with
heart conditions, serious back problems, or other serious physical impairments.
Sea conditions can be unpredictable. All children and infants must be accompanied and
supervised by an adult at all times.
The company accepts no responsibility for injury or health complications arising during travel.
8. Other Conditions
Ekajaya Fast Ferry reserves the right to refuse carriage of any passenger or goods without
explanation.
This agreement is governed by Indonesian law. Any changes to these terms require written
confirmation by the company.
Verbal statements by booking agents or clerks are not binding